Authority to refuse transportation

This regulation governs when Part 121 air carriers can refuse transportation to passengers who may need assistance reaching an exit during an emergency. Airlines cannot deny boarding to such passengers based solely on safety concerns unless two conditions are met: First, the airline must have established written procedures (including reasonable notice requirements) for carrying these passengers. Second, either the passenger failed to comply with the airline's notice requirements, or the passenger cannot be accommodated under the airline's procedures.

Airlines must file these procedures with their local FAA Flight Standards office and make them publicly available at each airport they serve. The FAA can require airlines to revise their procedures if necessary for safety or public interest. Airlines have 30 days to petition such changes, though the FAA can mandate immediate changes in emergencies.

This regulation balances passenger rights with safety considerations while ensuring transparent, consistent policies.

*This is a plain-English summary for study only. The official 14 CFR text on this page is controlling — always read the current regulation and consult a CFI.*